Does KBC pay the repairer directly or do I have to pay an advance?
If you selected a repairer from our network of repairers and we decide to settle the claim, we will pay the repairer directly. However, you will need to pay any deductibles, as well as the non-recoverable VAT. If you have your vehicle repaired by your own repairer (who is not part of our network), you will need to pay the costs in advance (if they have not already been paid by the liable party).